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Q: Are you a factory or trading company?
A: We are a direct factory located in Panyu, Guangzhou – the heart of China's amusement equipment industry. You're welcome to visit our production line and showroom. -
Q: Do your products have certifications?
A: Yes. Our products support certifications such as CE and RoHS. If your local market requires additional certifications, we can cooperate by providing the necessary technical documents and support for the certification process. -
Q: Where is your factory located?
A: Our factory is located in Panyu District, Guangzhou, China, at No. 21 & 23 Dongxing Road, Chadong Village. We operate a manufacturing facility covering more than 30,000 square meters. -
Q: How much do your machines cost?
A: We offer nearly 1,000 different machine models. For claw machines alone, prices range from around $290 to over $2,000 depending on the model, features, and customization options. The best choice is always the machine setup that fits your current store size, target customers, and budget. -
Q: What kind of support do you provide?
A: Before we start working together, we help you with location planning and machine selection based on your business goals. After cooperation begins, we can provide store layout and interior design renderings, opening guidance, and ongoing promotional ideas and event plans to help improve store performance. -
Q: What's your warranty policy?
A: We provide 1-year warranty and lifelong technical support. -
Q: How long is the delivery time?
A: Sample orders: 7-10 days. Bulk orders: 15-25 days depending on quantity and customization. -
Q: Do you provide custom OEM/ODM services?
A: Yes, we can customize machine colors, logos, software, and prize dispensing mechanisms according to your requirements. -
Q: What's the MOQ?
A: Our MOQ is 1 unit for sample testing, and we offer wholesale pricing for bulk orders.
