How to Order Claw Machines from China: A Buyer's Guide
China is an important sourcing destination for arcade equipment buyers looking for different machine designs, customization options, and manufacturing suppliers. For overseas buyers, a successful order requires more than choosing a model from a catalog.
You should verify the supplier, confirm the machine specifications, understand the quotation, approve any customization, and plan shipping before production begins.
1. Define Your Requirements
Before contacting manufacturers, prepare a clear list of what you need.
Include:
Intended business use
Preferred machine models and sizes
Number of units
Prize type and approximate dimensions
Required payment methods
Branding and cabinet customization
Destination country
Preferred delivery schedule
If you are opening a new store, you can also provide a floor plan or approximate available space. This helps the supplier suggest models that fit your project.
2. Research and Verify Potential Suppliers
Search for suppliers that offer the type of equipment you need. Review their product range, company information, technical documentation, and communication quality.
Useful verification steps include requesting current product videos, asking questions about specifications, and arranging a live video call or factory visit when practical.
If you are purchasing a significant quantity, consider an independent inspection or other appropriate verification before shipment.
Do not rely solely on a website, social media page, or low advertised price. Verify the company and the terms of the specific transaction.
3. Confirm the Exact Machine Model
Once you identify a suitable machine, ask for the technical specification sheet.
Check:
Overall dimensions and weight
Cabinet construction and appearance
Power requirements
Payment system configuration
Lighting and display features
Prize capacity and loading access
Available customization
Included accessories
Operating and maintenance documentation
Make sure the model shown in the quotation is the same model you have evaluated. If the supplier offers several similar-looking machines, request a clear model reference and current photographs.
4. Request a Complete Quotation
A detailed quotation helps you compare offers accurately.
Ask the supplier to specify the model, quantity, unit price, customization, packaging, production time, and payment terms. For international shipping, clarify which costs are included and which are excluded.
Depending on the agreed delivery arrangement, additional expenses may include freight, insurance, customs clearance, import duties or taxes, and local delivery.
Confirm the applicable Incoterm or other agreed delivery terms, and make sure both parties understand who is responsible for each stage.
5. Approve Customization Before Production
If you need your company logo, specific colors, custom graphics, or other modifications, document these requirements before production.
Provide the correct artwork files and review the manufacturer's design proof. Confirm the cabinet model, graphic placement, payment configuration, and any other options that affect the finished machine.
Keep the approved specifications and design files with the purchase order so the agreed details are clear.
6. Confirm Payment and Contract Terms
Before transferring a deposit, review the commercial terms carefully.
The purchase documentation should identify the buyer and seller, machine models, quantity, unit price, total price, payment schedule, production timeline, shipping terms, and after-sales conditions.
Use verified company payment details and follow a secure payment process appropriate for the transaction. Be cautious if bank account details change unexpectedly; verify any changes through a separate, trusted communication channel.
7. Arrange Quality Checks
Agree on the inspection process before production or shipment.
Depending on the machine, checks may cover cabinet appearance, dimensions, lighting, controls, claw movement, payment functions, and agreed customization.
For a larger order, consider a pre-shipment inspection. Clarify what will be inspected, how defects will be documented, and how any issues will be handled before shipment.
Do not assume that a product video or a single sample automatically verifies every unit in a bulk order.
8. Plan International Shipping
Before the machines leave the factory, confirm:
Packaging type and protection
Package dimensions and gross weight
Shipping method and estimated transit time
Export documentation responsibilities
Destination customs requirements
Cargo insurance, where applicable
Unloading and final delivery arrangements
Import requirements vary by country and product configuration. Confirm applicable electrical, safety, labeling, and customs requirements with the relevant authorities or a qualified import professional.
9. Prepare for Arrival
Before the shipment arrives, make sure the delivery location is ready.
Check the entrance and unloading route against the packaged dimensions. Arrange suitable handling equipment and staff if needed. Prepare a receiving checklist to record the package condition, quantity, model references, and any visible transport damage.
After unpacking, follow the manufacturer's instructions for inspection, setup, and testing. Report shipping damage or missing items promptly, following the agreed claims process.
Why Consider Fanhong Arcade Factory?
Fanhong Arcade Factory is located in Panyu, Guangzhou, China. We supply commercial claw machines and other arcade equipment to business buyers.
Buyers can discuss available models, factory-direct purchasing, OEM/ODM customization options, and international shipping arrangements. Factory visits can also be discussed for buyers who want to inspect products and see the manufacturing environment.
Explore our factory profile and arcade solutions.
Frequently Asked Questions
Can overseas buyers purchase directly from a Chinese factory?
Many manufacturers work with international buyers. Confirm the supplier's order terms, available models, payment conditions, shipping arrangements, and documentation before placing an order.
What information should I send when requesting a quotation?
Provide the machine type, quantity, preferred specifications, customization requirements, destination country, and desired delivery timeline.
Should I inspect machines before shipping?
For many commercial purchases, an agreed pre-shipment inspection can help verify specifications and document visible issues. The appropriate inspection scope depends on order value, complexity, and risk.
Are import duties included in the factory price?
Not necessarily. Check the quotation and delivery terms to determine whether freight, customs duties, taxes, clearance, and local delivery are included.
Request a Factory-Direct Quotation
Tell us which claw machines you are interested in, how many units you need, and where they will be delivered.
Website: https://www.hxt5.com/
WhatsApp: +86 199 2830 9481
Email: Fanhong668@gmail.com
